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Frequently Asked Questions

CardiganSweater FAQ

General

What is CardiganSweater.com's return policy?

We offer a 30-day return window on eligible items in their original condition with tags or packaging intact. Items must be unused and unwashed for apparel, bedding, and accessory products. To start a return, visit your order history on CardiganSweater.com and follow the prompts. Refunds are issued to the original payment method after the return is processed, typically within 5–7 business days.

Do you ship internationally?

Yes, CardiganSweater.com ships to many countries worldwide. International shipping rates and delivery estimates vary by destination and carrier. Certain remote locations may be excluded. Duties and taxes are calculated at checkout or upon delivery, depending on the destination country.

How do I track my order?

After your order ships, you’ll receive a tracking number by email. You can also view the latest status in your account under Order History. If you need assistance, our customer service team is ready to help.

Bedding

What materials are used in Bedding products?

Our Bedding range includes cotton percale, cotton sateen, and linen blends for sheets and pillowcases, as well as microfiber and cotton blends for duvet covers and comforters. Specific product pages list exact materials for each item.

Do Bedding items come in different sizes?

Yes. Bedding items are available in standard, queen, and king sizes for sheets and duvet covers. Some pillowcases and sets may offer additional sizing options depending on the collection.

How should I care for Bedding products?

Care guidelines vary by product. Generally, machine wash cold on a gentle cycle, tumble dry low or line dry as advised on the care label, and avoid bleach. Always follow the specific care instructions on the product tag for best results.

Are Bedding items hypoallergenic?

Many Bedding items are designed to be hypoallergenic or feature materials that resist common allergens. Please check the product details for specific hypoallergenic properties and care recommendations.

Pillows

What types of Pillow fillings do you offer?

We offer a variety of pillow fillings, including memory foam, shredded memory foam, microfibre, latex, and down-alternative fills. Down pillows are available in the separate Down Pillows category.

How do I choose the right pillow firmness?

Firmness guidance depends on your sleeping position: side sleepers often prefer medium to firm support, back sleepers may choose medium, and stomach sleepers typically opt for light to soft support. Product descriptions indicate recommended firmness and loft levels.

How do I care for Pillows?

Care instructions vary by fill. Many pillows have removable covers that can be machine washed. For non-washable fills, spot cleaning is recommended. Always refer to the care label for the exact instructions.

Do you offer pillow protectors?

Yes, we offer pillow protectors and encasements that help extend the life of your pillow and keep fillings clean. See product pages for compatible options and care details.

Down Pillows

What is the typical down fill percentage?

Our Down Pillows typically feature high-quality down with a feather content balanced to provide plush comfort and support. Exact fill specifications vary by model, and product pages list the precise composition.

Are Down Pillows hypoallergenic?

Many Down Pillows are designed to be hypoallergenic and use materials that resist allergens. Check the product details for specific hypoallergenic features and any required care notes.

How do I care for Down Pillows?

Down pillows usually require gentle washing or selective cleaning. When machine washing is recommended, use a mild detergent and a gentle cycle; dry thoroughly with clean tennis balls or dryer balls to restore loft. Always follow the care label instructions.

Do you offer different loft levels for Down Pillows?

Yes, Down Pillows are available in various loft levels, from light to high, to suit different sleeping positions and preferences. Check product pages for loft specifications.

Comforters

What materials are used in Comforters?

Comforters use a range of fills, including high-quality down or synthetic alternatives, with outer shells typically made from cotton or cotton blends. Specific product pages provide fill and shell details.

What warmth levels are available?

Comforters are offered in multiple warmth levels, from lightweight to all-season and extra-warm options. Warmth is influenced by fill type, fill weight, and shell fabric. Refer to product TOG ratings or warmth descriptions on each item.

How do I care for Comforters?

Care instructions vary by fill and shell. Most Comforters can be spot cleaned or professionally cleaned, while some machine-washable options exist. Always follow the care label on the item.

Do Comforters come in different sizes?

Yes, Comforters are available in standard, queen, and king sizes. Some collections may offer additional size options. Product pages show available sizes for each style.

Down Comforters

How is a Down Comforter different from a regular Comforter?

A Down Comforter uses premium down fill with a natural loft and warmth, while regular Comforters may utilize synthetic fills. Outer fabrics and construction are designed to maximize warmth-to-weight efficiency in Down Comforters.

What warmth levels are available?

Down Comforters come in a range of warmth levels, from lightweight to extra-warm, allowing you to choose based on climate and personal preference. Check the product description for warmth details.

How do I care for Down Comforters?

Care typically includes gentle cleaning methods as indicated on the care tag. Many Down Comforters should be professionally cleaned or spot cleaned; ensure thorough drying to maintain loft and prevent odors.

Are Down Comforters available in hypoallergenic options?

Some Down Comforters are offered with hypoallergenic shells or treated fills. Review product specifics to confirm hypoallergenic features and care requirements.

Loungewear

What sizes do you offer in Loungewear?

Our Loungewear ranges include sizes from XS to XL or 2XL in most styles. Please see the product page for the exact size chart and any fit notes.

What materials are used in Loungewear?

We use comfortable fabrics such as cotton blends, modal, bamboo, and terry. Specific product pages list the exact fabric composition.

How do I wash Loungewear?

Care guidelines vary by fabric. Most Loungewear can be machine washed on a gentle cycle with cold water and air-dried or tumble-dried on low. Always follow the care label.

Do you offer matching sets?

Yes, many Loungewear items are available as coordinating sets. Product pages and bundle options indicate available matches and sizing compatibility.

Apparel

What types of apparel do you offer?

Our Apparel collection includes sweaters, tops, and seasonal knitwear designed for comfort and style. See product pages for specific styles and silhouettes.

What sizes do you offer in Apparel?

Apparel sizes typically range from XS to 2XL, with size charts on each product page to help you choose the best fit.

How do I care for Apparel?

Care instructions depend on the fabric. Most items have guidance like machine wash cold, gentle cycle, and tumble dry low or flat dry. Always check the care tag for exact instructions.

What is the return policy for Apparel?

Apparel items can be returned within 30 days of delivery in original condition with tags attached. Items must be unworn and unused. See our general returns page for details.

Scarves

What materials are scarves made from?

Scarves are made from a variety of materials including wool, cashmere, cotton, viscose, and blends. Material details are listed on each product page.

What are scarf sizes and lengths?

Scarves come in multiple lengths, from lightweight short wraps to long, generous ends. Lengths are specified on product pages to help you choose the right style.

How do I care for Scarves?

Care varies by fabric. Many scarves are hand-wash or dry-clean only, while some are machine washable on gentle cycles. Always follow the care label.

Are Scarves suitable for gifting?

Yes, Scarves make versatile gifts. Look for gift-ready packaging options on the product page or in the cart at checkout.

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